Feature List


Call Tracking

We provide very robust dashboard with real time reporting on all the activity on your phone license you purchased for the zip code/area code/geography. You can see incoming calls, call duration, call status, and recordings etc. You have options to communicate directly to the caller via text with one click. You can send out bulk texts, and can see all the activity on every text that is originated from you or received.

  • All calls to your licensed toll free vanity number for zip code/area code/geography Filter reports by
    • Phone Number (when you have multiple accounts)
    • Area Code
    • Zip code
  • Call report will give you details about
    • Caller number
    • Call duration
    • Call Status (connected, disconnected, voice mail etc.)
    • Call recording (for quality control)
    • Option to send individual SMS to that caller with a click
    • Option to send bulk text/SMS to all the callers or selected callers from the report.

Simple Sign up for SMS/TEXT Campaigns

There are multiple ways you can sign up your customers for Text/SMS Campaigns.

  • Customer calling your toll free vanity number, agreeing to opt in and entering your code
  • Customer Sending a text to your toll free vanity number with your code
  • Customer Sending a text to your toll free vanity number with your keyword (Coming in October 2016)

Unlimited contacts

Every call you get and every text you get from unique phone number is added to your default contact group. However you can upload your own contact list using excel format as provided. There is no limit on how many contacts you can have and use.

Auto Responders

Depending on your needs you can setup Auto responders to send out text when you receive a certain keyword in the text. The system will automatically send out the text to the phone number from which the text is received.

Run Polls

Polls are as easy as texting options to your toll free vanity number along with your code. Or your customers can call and select the options you have provided. It cannot be simpler than this. Our robust SMS system will analyze and build you real time reports for your polls.

Keywords

You can select one custom KEYWORD for free with each order of toll free vanity number. You can ask your customers to text KEYWORD to your toll free vanity number to opt-in for your promotions and automatically send out the coupons/messages/information to them via text. You get the customer sign up information in your dashboard right away (KEYWORDS coming in October 2016).

Offers, Deals, Promotions, Free Consultation Creation and distribution/promotion

Create offers, deals or promotions or free consultation and promote on your profile. You can also share with your patient contacts using in-built text or email marketing tools. Also associate these offers with text keywords and send out as autoresponders. You can also share the offers on social media.

Phone Verified Reviews

Not only from multiple dentist directory websites, you can also request reviews from your past and current patients and contacts with one click, and we will send out email and text requesting reviews on your behalf. The reviews would get phone verified badge if reviewer verifies their phone number. Verified reviews boost your credibility and future appointments.

Exclusive Local Phone Number

Exclusive text enabled and trackable local phone number. Patients can call or text on this local number. All calls to this number is forwarded to your designated number. All texts are visible in dashboard, you can communicate with your patient 1-on-1 (2-way texting) with your patient.

Call Forwarding

All calls requesting the target zip code on your licensed memorable toll free vanity number are forwarded to your designated number. The call can be forwarded to one or many phone numbers at the same time. All calls to your exclusive text enabled local number is forwarded to your designated number as well.

Advanced Call Routing

Our toll free numbers can be routed to any working phone, it does not have to be dedicated number. When the call is routed you will see the caller ID of the caller, and at the same time call is logged in your call history. You can brag to your caller if he received the coupon and wants to come in to utilize the welcome message/coupon that the caller would receive automatically. It will make you look tech savvy with your caller, at the same time, builds impression that you do care about your customers and want to do business with them.

  • Route calls to one or more phones seamlessly
    • Route calls to your mobile number if you are on go
    • Route calls to your office number
    • Route calls to both, have both or more phones ring at the same time if you want
  • Route calls based on area code
    • If you purchase more than one area code license you can route calls to same or different numbers for each area code

All the details of the calls are logged in your call history reports.

1-on-1 (2-way) Text

1-on-1 text (two way) messaging with your exclusive local phone number. Text messaging is one major tool to connect with and win customers, and keep them up to date on information they need, appointment reminders and so on.

Match the Right Patients

System only allows the patients matching your profile parameters including insurances you cover, your specialties besides your available slots for such appointments.

Call Tracking

All calls forwarded to your designated forwarding number/s are tracked and even if the caller drops the call, you will have the caller’s number to communicate back.

Contact Auto Capture

Our system automatically sends out a text with contact capture form and the contact information is added to your CRM under the designated group.

Auto responders

You can send out automated emails for triggered events from your contacts. It will automatically deliver the content via email to your contacts when they request without your involvement.

SMS/Text Marketing

You get full featured SMS/Text marketing. You can personalize the text automatically when sending bulk text, send out offers/deals or profile link, you can schedule texts, create text templates, track texts, and rerun old text campaigns and much more.

Automatic Scheduling

You can plan ahead and schedule your Text and email campaigns for any specific day and time in future and not worry about missing the opportunity. Scheduling Texts and emails ahead of time gives you flexibility and lets you take control of time to communicate with your patients/contacts.

Unlimited Patient contacts and Groups

Every unique phone number that called or texted you is added to your contact group. However you can upload your own contact list using csv format as provided. There is no limit on how many contacts you can have and use.

Call Tracking, Texts and Email Analytics

Robust dashboard with real time tracking on all the activity on phone calls, Texts and Email campaigns on your account. You have options to communicate directly with your contacts via 1-on-1 text or email with few clicks.

Voicemails to Email

Voicemails are available on call report. Your voicemail is also emailed to you.

Analytics and Reporting

Powerful analytics on activities that are yielding output in terms of response and patient appointments, reviews and ultimately increased revenue.

Integrated Social Media Broadcasting (add-on)

You can post your messages to twitter and Facebook directly from our platform, once you authorize your account

Booking appointments. (Add on)

  • Prospects can schedule appointment without calling you, with simple text on your available time in single click.
  • Integrate your calendar or use our calendar to manage your time and appointments.

Customizable Templates

Use our beautiful customizable templates to send out crafted email messages to your customers. Our email templates library keeps growing with each week. Templates are suited for most of your needs. If you need anything specific, please do let us know to add them to our template library. We also give you flexibility to bring in your own email templates for use.

Contact Management

There is no limit on how many contacts you can upload, create and use. You can group contacts for your specific needs and send out messages to groups or all the contacts as you choose. Our CRM is robust and allows you to send out email messages to individual contact or to all in certain group or entire contact list.

Email Tracking and Reporting

Email tracking logs every activity on sent emails, such as, when the receiver opened the email, clicked on link, unsubscribed and how many times the receiver viewed it along with the content that was received by the contact. The full feature tracking shows you counts, bounces, hard rejects and everything you would need to know your contact list and customer behavior so that you can devise proper strategy based on statistics.

Email Workflows

Email workflows allow you to customize the series of emails based on your campaigns targeted towards particular group of contacts. The workflow also accounts for contact activities and based on contact activity (such as clicking on a link) delivers the proper email to that contact.

Call Recording

All calls are recorded by default. These calls are available for your review in dashboard in call reports. The call recordings will help you monitor your sales team's actions and review the conversation. It will help improve the conversion rate when you know how your customers are treated on phone.

Memorable phone number

Unforgettable and unique such as 1-THIS IS SALE, 1-THIS IS CHEF, 1-8DENTISTRY, 1-TEETH WHITE and thousands more. All are text enabled numbers.

Get noticed in your service area- Online and Offline.

  • Build your base and brand with social media.
  • Designs that express your company with high recall value.
  • Build the following for your services.

Printing Services (Including designing) (Add on)

  • Flyers- Brochures
  • Business Cards
  • Address Labels
  • Post Cards
  • Booklets

Build Trust with real reviews. (Add on)

  • Phone verified mobile text reviews.
  • Handling customer reviews.
  • Show the badge of verified reviews.

Complete CRM with unlimited contacts

  • Add, import, and categorize your contacts.
  • No limit on how many contacts you can have.
  • Manage opt in – opt out for email, SMS/text and calls.

Vanity Numbers are TEXT/SMS Enabled (send and receive SMS/Text)

Our Toll Free Vanity Numbers are fully text enabled. What it means is, anyone can text this number and you can text anyone from this number. Our dashboard allows you to send and receive text messages. Also you can send bulk texts with real time tracking. You can build or use existing text templates to expedite communicate with your customers/audience.

Real Time Welcome Text/Coupon/Message delivery for Opt-In callers.

This is ground breaking innovation and comes standard with all license types. When a caller calls and opts-in to receive text, immediately while the caller is still on call we will send out your welcome message to the caller, this message can be a discount coupon, your retail store address, map, website, information or specials you are running, or can be anything which fits 140 characters. We have created text templates for you to assist and design your own welcome text for your customers. You can change welcome text message as often as you want.

If you have more than one area code licensed for the same vanity number, then you have option to send different welcome messages for callers from each area codes you have licensed. It is very flexible and will get you leads rolling in with each call, with proper welcome message.

Bulk Texting Enabled

You can send text messages to several contacts at once, if you have name fields entered for your contacts in our CRM then, you can even personalize the text message to each individual.

You can upload all your opt-in contacts and can group various contacts according to your needs. You can send text to all the contacts or groups of contacts at the same time. You can make use of our text template library to build your text message. All the text messages are tracked individually as well as batch. You know exactly what was sent, when and to whom.

Text Scheduling /Recurring Campaigns

Scheduling tool allows you to send out bulk or single Text/SMS at specific day and time to meet your requirements and increase conversion/response to your marketing.

Real Time Reporting

System provides very robust dashboard with real time reporting on all the Text/SMS activity. You have options to communicate directly to the caller via text with one click. You can send out bulk texts as well. Our reporting provides all the activity on every text that is originated from you or received by you.
SMS Reports

  • SMS sent status
  • SMS sent to number
  • SMS sent Text
  • SMS sent Timestamp
  • If it is bulk text, you will also have batch information of bulk text and status of each text in the batch

Text Template Library

We have created text template library to assist you as you sign up. Later on if you decide you can build your own text template library for any occasion you can think of, such as announcements, promotions, coupons, information sharing, and so on. You can utilize your own text template library to send out bulk texts or single texts.

Drip Text Campaigns

Use this to send out series of Text/SMS messages at different intervals/times to gather responses from group of contacts. It will help follow up on contacts and generate interest and conversions.

Personalization

System allows to personalize any Text/SMS message by inserting name fields in the text as required. For this to work you have to have name fields populated in our CRM system.

Facebook, Twitter, Instagram and google ad network paid display ads

  • Build your base and brand with social media.
  • Designs that express your company with high recall value.
  • Build the following for your services.

Get Customers to easily connect with your business.

  • Customers can call or text the zip code to memorable number to connect to you.
  • Autoresponder text to capture the contact details.
  • Mobile forms with your company name /logo /picture
  • Automatic coupon distribution

Email Marketing

You get full featured email marketing, in which you can personalize the email, send out offers/deals or profile page link with appointment booking option. You can schedule emails, create email templates, and rerun old email campaigns and much more.

Add On services

Branding

Exclusive branding, white labeling for your group or practice with multiple location using branded, text enabled and trackable vanity phone number with call forwarding and advanced call routing.

Personnel

Complete text and email marketing campaigns done for you.

Web Presence

Website design and development

Growth on web

SEO services, Content development, articles, videos

Advertising

PPC design, deployment and management